Tenant Newsletter - April 2023

The next meeting of the Tenant Panel takes place in June at Hillmorton's Rogers Hall.

Panel meetings give you a great opportunity to talk to us about your homes, your communities and how we're delivering our services.

We want to know what you think and find out how we can work together to make a real difference.

The panel meets at Rogers Hall, in Deerings Road, from 12.30pm noon to 2pm.

If you want to join us, email your details to rbc.tenants@rugby.gov.uk, together with any questions you would like to ask us.

We look forward to seeing you.

The Brownsover Buddy Club can offer you support with finding a job, applying for benefits and much, much more - all with a cup of tea and a biscuit.

The club meets every Wednesday and Thursday from 9.30am to 12.30pm at the Boughton Leigh Children and Family Centre in Wetherall Way, offering you chance to get on a computer, get advice on debts, pay bills online and receive help filling in forms.

And there's no need to book an appointment, you can just drop-in.

For more information, email brownsoverbc@gmail.com or call 07787 650086.

Tenants from Stacey Court and Harold Cox Place raised a grand total of £350 for Myton Hospice with support from the Woodlands community.

The tenants at the council's independent living schemes organised a raffle, bring and buy sale, coin table and cake stall for the fund-raiser at Stacey Court community room.

Woodlands businesses, including the Premier store and Woodlands Post Office, backed the event, together with residents from the estate.

A cheque for £350 has now been presented to Myton Hospice, which offers compassionate end of life care for residents across Coventry and Warwickshire at hospices based in Rugby, Coventry and Warwick.

The charity needs to raise more than £9 million a year to provide its services. For more information, visit the Myton Hospice website.

If you want to speak to us about your housing, please get in touch with us.

Your feedback allows us to address your concerns directly and gives us valuable information about how we deliver our services.

Whether it's a comment, compliment or complaint, we want to hear from you. You can call us on (01788) 533533 or simply complete an online form on our website.

Report a repair or issues with anti-social behaviour

If you want to contact us to report a repair required at your property or issues with anti-social behaviour from council tenants, please use the online forms on our website to ensure we can deal with your request efficiently and effectively.

Report a repair

Report anti-social behaviour

If you have an issue with your rent, please call us immediately (01788) 533533 so we can try to help. You can find more information about your rent on our website.

View more information about your rent

Housing Ombudsman

The council has signed up to the Housing Ombudsman Complaint Handling Code, which aims to enable landlords to resolve complaints raised by tenants quickly.

Under the code, we have published a self-assessment which details how we deal with complaints.

If you make a complaint to us and do not agree with our response, you have the right to appeal. If you remain unhappy with how we have handled your complaint, you can contact the Housing Ombudsman.

The Housing Ombudsman website contains a range of information which you might find useful.

Visit the Housing Ombudsman website

If you have money worries and need free, independent, expert advice, you can call the new Citizens Advice freephone advice line.

The advice line opens from 9am to 5pm, Monday to Friday. Call 08082 505715.

Citzens Advice's out of hours advice line remains available from 5pm to 7pm on Mondays.

You can call the out of hours advice line on 0800 995 6047.

Rugby Citizens Advice also offers a triage drop-in service every Monday, Tuesday and Wednesday at its offices at Chestnut House, 32 North Street, Rugby, CV21 2AG.

Visit the Rugby Citizens Advice website for more information