Appeals
If you are not satisfied with our response, you can appeal to the relevant Chief Officer. We will tell you how to do this in our response to your complaint. We will normally aim to respond to your appeal within 20 working days.
If you are not satisfied with the Chief Officer's response you will be able to appeal to the Local Government and Social Care Ombudsman.
Regulatory advice on health and safety issues
If you are not satisfied with the response to an official complaint about regulatory advice relating to health and safety issues, you can contact the Independent Regulatory Challenge Panel, who will look into this for you.
Housing complaints
If your complaint is about a housing matter and you are not satisfied with the Chief Officer's response you will be able to appeal to the Housing Ombudsman.