Accessibility statement

This accessibility statement relates to:

  • rugby.gov.uk
  • services.rugby.gov.uk
  • rugbynetzero.co.uk


We aim to make this website accessible to all users and therefore follow certain standards and government guidelines so that it can be used as effectively and easily as possible by everyone.

If you are experiencing any difficulties using the site please contact us.

This website is managed by Rugby Borough Council and we want as many people as possible to be able to use this website. You can: 

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
  • follow headings in a logical sequence
  • identify images from the alt text associated with them
  • use link text which describes the topic it links to

We’ve also made the website text as simple as possible to understand.  

You can change the text size on the website to make it either larger or smaller via your browser settings. Some browsers will allow you to magnify the whole page. 

AbilityNet has advice on making your device easier to use if you have a disability.

Compliance status

The website has been tested against the Web Content Accessibility Guidelines (WCAG) 2.1 AA standard.

The website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

We know some parts of this website are not fully accessible: 

  • Some of our online services are hosted by third-party suppliers and you may find navigating these services difficult depending on their level of web accessibility

Disproportionate burden

PDFs and other documents

Many of our older PDFs and Word documents do not meet accessibility standards - for example, they may not be structured so they’re accessible to a screen reader. This does not meet WCAG 2.2 success criterion 4.1.2.

We’ve assessed the cost of fixing the issues with these documents. We believe that fixing them all now would be a disproportionate burden within the meaning of the accessibility regulations.

We do not plan to fix:

  • PDF documents published in relation to past Council meetings and decisions
  • PDF versions of information that is also available in an alternative accessible format on the website for example information published under the Transparency Regulations
  • PDF documents produced as background to the Council’s Local Plan
  • PDF documents which contain information which is no longer current
  • Documents and PDFs produced by other organisations but posted on the Council’s website for information

We aim to make sure that new documents comply with the WCAG 2.2 criteria.

Content that’s not within the scope of the accessibility regulations

Live video

Live video streams do not have captions. This fails WCAG 2.1 success criterion 1.2.4 (captions - live).

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

Third-party applications

We require that any new third-party systems we commission for the website are Web Content Accessibility Guidelines 2.1 AA compliant. However, most third-party applications are partly or wholly out of our control and so may not conform to the same levels of accessibility as the rest of the website. We ask suppliers to fix accessibility issues which arise.

Third party applications include:

  • Payment processing screens which use Capita
  • Council homes application website from Civica
  • Council tax and benefits from Civica

What to do if you cannot access parts of this website

If you need information on this website in a different format please contact us.

We’ll consider your request and get back to you as soon as possible.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems that are not listed in this statement or think we are not meeting accessibility requirements please use the "Is there anything wrong with this page?" link on the bottom of each page.

To help us find the problem area of the website, send us:

  • details about what you were trying to do and why you found it difficult
  • details about your computer and software. For example, if you know or can find out the operating system and version you're using, the browser software and version you use to view the site
  • if it's related to the problem you're experiencing, include any settings you have customided or any assistive technology that you use

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you are not happy with how we respond to your query or complaint contact the Equality Advisory and Support Service (EASS).

Feedback and contact information

If you need information on this website in a different format:

  • email internet@rugby.gov.uk
  • call 01788 533533 (Monday to Friday, 9am to 5pm)

We’ll consider your request and get back to you in ten working days.

Preparation of this accessibility statement

This statement was prepared in October 2023 and last reviewed in September 2024.

This website was last tested in June 2024 against the WCAG 2.1 AA standard. 

Pages were tested using automated testing tools.